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BioQuip Ordering Information

PLACING YOUR ORDER:
For written orders, use the BioQuip order form provided, or your institution’s purchase order form. List quantity, catalog number, and description of items to be ordered including size, color, or finish where applicable to avoid delay in obtaining product clarification.
Fill in shipping address information if different from the billing address. Please provide name of the merchandise user on institutional orders. UPS cannot make deliveries to a Post Office box.
Phone orders can be placed during business hours, 8:00 to 5:00 Pacific time, Monday through Friday.
Fax, web and email orders can be placed 24 hours a day, seven days a week.

MINIMUM MERCHANDISE ORDER:
$25.00 for individuals; $35.00 for institutional orders.

TERMS:
Orders may be charged to VISA, MasterCard or Discover credit cards. Complete account number, expiration date (month and year), and signature (mail and fax orders) must be included. Credit card charges are billed after order has been shipped.
Billing terms are net 30 days from date of invoice. A service charge of 1.5% per month will be added to invoices not paid within payment terms. Orders up to $50.00 may be shipped open account to individuals. Personal orders not paid by credit card exceeding $50.00 in merchandise require a minimum 50% prepayment.
BioQuip shipments are F.O.B. Rancho Dominguez, California. Title to merchandise transfers to customer at time of shipment.

INVOICES:
Invoices for orders shipped by UPS or U.S. Postal Service are mailed next business day following shipment. Invoices for shipments by other carriers are mailed when freight bills are received. Please return one copy of invoice with payment.
Overpayments of $1.00 or more will be refunded. Underpayments of $1.00 or more will be billed to the customer.

SALES TAX:
Sales tax will be added to invoices for orders delivered throughout California.

SHIPPING: (revised September 2009)
Shipments will be made 2 to 5 business days after receipt of your order, provided all items ordered are in stock. Our office will contact you if any items are on back order. Transit time can be up to 7 days within the continental U.S. for ground/surface shipments. Please allow up to 2 weeks to receive your merchandise after placing an order.
Orders placed by 10:00 am Pacific time may be expedited for same day shipment for an additional fee of $15.00 in addition to shipping charge.
Prices do not include shipping charges which are added to your invoice. If shipping instructions are not specified on your order, shipment will be made by the best, most economical, traceable method. Most shipments will be sent by UPS, FedEx or U.S. Postal Service.
Large shipments are sent by motor freight. Motor freight carriers assess surcharges for some services. A minimum fee of $70 will be assessed for delivery to a residence, at least $100 extra for inside delivery and at least $125 for lift gate service. A charge of at least $36 will be added to your total to receive a delivery notification phone call. Actual motor freight charges will be added to your invoice. BioQuip contracts with motor freight carriers so that you can receive up to an 82% discount from published rates. Motor freight carriers are independent agents. BioQuip is not responsible for charges or damage to shipments. BioQuip recommends getting an online quote from our website for larger shipments.
Shipping and handling charge is 13.5% of your merchandise total, for orders sent by ground/surface UPS, FedEx or U.S. Postal Service, with a minimum charge of $9.00. This flat charge does not apply to orders shipped next day, 2nd or 3rd day air UPS or FedEX, Express Mail, or motor freight, or orders shipped outside the continental U.S.
For faster shipping time, UPS 3-Day, Second Day Air and Next Day Air service, FedEx Air, and Express Mail services are available upon request. Please request information about these services in the notes section of your online order form or when speaking to our customer service representatives.

CLAIMS FOR SHORTAGE / DAMAGE:
All shipments are packed carefully by our experienced shipping staff. However, an item may be received damaged or be missing occasionally. The following instructions must be followed so that any problem regarding damage or shortage can be corrected promptly.
A packing list is included with each shipment. Do not discard cartons or packing material as small items may be overlooked when unpacking. Check merchandise against packing list. If there is a shortage or error, contact our Customer Service department. If shipment is received in damaged condition, note damage when signing for shipment with the delivering carrier. Do not discard cartons or packing materials as they need to be available if an inspection is necessary. Do not return damaged items prior to obtaining a return authorization number and instructions from our office.
UPS: All shipments are insured. Contact your local UPS office to request an inspection.
Parcel Post: Some shipments are insured. Contact our office for instructions.
Motor Freight: Any visible carton damage or shortage must be noted on the delivery receipt when signing for delivery. Freight lines will not honor claims for damage or shortage unless such notation is made at time of delivery. Contact our Customer Service department.

RETURNS POLICY:
No merchandise may be returned for exchange, credit or refund without prior authorization and Return Authorization (RA) number from our office. Merchandise returned without authorization will be returned to sender freight collect. Returns may be subject to a 15% restocking fee. Books, videos, CD's, DVD's and computer software are not returnable.

EXPORT ORDERS:
BioQuip’s staff is experienced in processing international shipments, and is well equipped to handle export orders from institutions and individuals. Proforma invoices will be provided upon request. Please specify air or surface shipping preference in your request, and allow 5 -7 days for a proforma invoice or quotation to be prepared.
It is general policy that payment for export orders be arranged prior to shipment. Payment must be made in U.S. dollars, payable through a U.S. bank. Payment options:

bullet Money order or check drawn on U.S. Bank account.
bullet MasterCard or VISA charge card (include complete number and expiration date).
bullet Bank wire transfer (for orders of $200.00 or more), $30.00 transfer fee applies. Contact our office for bank information.
bullet Irrevocable Letter of Credit (for orders of $5,000.00 or more). Contact our office for conditions and terms.

Export shipping, documentation, crating and forwarding fees are charged at cost.

 


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